User Satisfaction Survey Community Groups and Organisations 2020
Consultation has concluded
Are you a community group or organisation that regularly interacts with the City? If so, the City wants to hear from you!
Our relationship with community groups and organisations is very important as you make an important contribution to the health and well-being of our diverse community.
To further understand our relationship with you and to continually improve our facilities, we are inviting community groups and organisations who operate or hire a facility within the City of Nedlands to participate in the annual customer survey. This survey aims to identify the level of satisfaction with customer service and hired facilities provided by the City.
Your feedback is important to help continuous improvement of the City’s customer service, and aid with the planning for the building maintenance and budget requirements for 2020-2021 financial year.
How can you get involved, find out more or provide feedback?
Please:
- complete the survey by Friday 6 March 2020
- Ask us by using the Asking Us a Question tab and we will respond
- Quick feedback can also be provided by using the Feedback tab
Project updates and the outcomes will be published via the News Feed on this page.
If you have a question or would like assistance, please contact Robyn Forrest, Coordinator Volunteer Services on (08) 9273 3640 or email rforrest@nedlands.wa.gov.au
Are you interested in other projects being undertaken by the City? Would you like to receive the City’s electronic newsletter on the latest City projects? If so, please click on the 'Register to get involved' tab at the top of this page to register.
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Feedback -User Satisfaction Survey Community Groups and Organisations 2020
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The City conducted the User Satisfaction Survey Community Groups and Organisations 2020 during 20 February - 6 March 2020.
88 Community groups and organisations were invited to participate.
28 survey responses received in 2020.
The survey consisted of 5 questions and satisfaction % rating below:
- City Customer Service - 93%
- Standard of Information Received - 88%
- Communication Received - 84%
- Facility Condition - 86%
- Facility Cleaning - 88%
OVERALL % Satisfaction - 88% (compared to 82% in 2019)
Thank you to all who participated in the survey.
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User Satisfaction Survey Community Groups and Organisations 2020
Share User Satisfaction Survey Community Groups and Organisations 2020 on Facebook Share User Satisfaction Survey Community Groups and Organisations 2020 on Twitter Share User Satisfaction Survey Community Groups and Organisations 2020 on Linkedin Email User Satisfaction Survey Community Groups and Organisations 2020 link
Are you a community group or organisation that regularly interacts with the City? If so, the City wants to hear from you!
To further understand our relationship with you and to continually improve our facilities, we are inviting community groups and organisations who operate or hire a facility within the City of Nedlands to participate in the annual customer survey. This survey aims to identify the level of satisfaction with customer service and hired facilities provided by the City. Complete the online survey, to provide feedback.
Thank you for your time in completing the survey.
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Who's listening
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Coordinator Volunteer Services
Phone (08) 9273 3500 Email yourvoice@nedlands.wa.gov.au