Feedback -User Satisfaction Survey Community Groups and Organisations 2020

The City conducted the User Satisfaction Survey Community Groups and Organisations 2020 during 20 February - 6 March 2020.

88 Community groups and organisations were invited to participate.

28 survey responses received in 2020.

The survey consisted of 5 questions and satisfaction % rating below:

• City Customer Service - 93%
• Standard of Information Received - 88%
• Communication Received - 84%
• Facility Condition - 86%
• Facility Cleaning - 88%

OVERALL % Satisfaction - 88% (compared to 82% in 2019)

Thank you to all who participated in the survey.