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Annual Affinity Satisfaction Survey Prize Winner
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The City's Annual Affinity Satisfaction Survey prize winner has been drawn at raffle - congratulations to the winner Christine Onley!
Our happy winner has won a $20 Myer gift voucher. Well done Christine!
Thank you again to everyone that completed the survey for the Affinity Club. It helps the City in understanding member satisfaction with the current program offerings, and your thoughts on incorporating new interests for future planning.
Keep an eye out for the next survey to have a chance at a prize, and an opportunity to have your say.
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Affinity Club Survey - Results
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Thank you to everyone who participated in the annual customer satisfaction survey for the Affinity Club. The survey helps the City to understand member satisfaction with the activities program and your thoughts on new activities as a way to engage long-term and new members to our Club.A summary of the survey results follow:- The overall satisfaction rating was 83% for very satisfied (75% in 2018) and a further 17% responses indicated that they were satisfied (25% in 2018).
- All respondents further indicated that they would recommend the club to their friends to join.
In respect of what participants like about the Affinity Club, several comments included the following:- Members value the social contact, meeting like-minded people and friendliness of the Club, especially with the loss of loved ones.
- They thought that the Club provided a wonderful opportunity for seniors to interact with others, increase their social well being and can participate in all the varied activities in a pleasant environment
- Some members enjoyed reading the newsletters, the plans and reports and being kept informed of the Affinity Club’s matters and activities.
- They thought the choices of activities are great, at low cost
- Ease of parking and access was also seen as a positive.
- The respondents were very complimentary of the staff: they are supportive, caring and enthusiastic and provide friendly, well operated center and activities.
The Affinity Club is part of the City of Nedlands' Positive Ageing program which was formed to offer health enhancing activities that are stimulating and at a nominal cost.Thank you to all that participated in providing valuable feedback for continued improvement. -
Survey Closed
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Thank you to everyone who has participated in this survey. The City will now review the responses and use these in the further development of the services. Feedback on the survey outcomes will be provided following the assessment process.
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Help us to deliver your services
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The City is undertaking its annual survey with members of the Nedlands Community Care Affinity Club. If you are a member, please complete the online survey. If you would like assistance, please contact the Community Services Officer (Positive Ageing), Marita Gardener on (08) 9386 6170 or email: positive ageing@nedlands.wa.gov.au
The Community Services Officer can also provide assistance to those people who are not current users but interested in finding out more.