Affinity Club Survey - Results

Thank you to everyone who participated in the annual customer satisfaction survey for the Affinity Club. The survey helps the City to understand member satisfaction with the activities program and your thoughts on new activities as a way to engage long-term and new members to our Club.

A summary of the survey results follow:

The overall satisfaction rating was 83% for very satisfied (75% in 2018) and a further 17% responses indicated that they were satisfied (25% in 2018).
All respondents further indicated that they would recommend the club to their friends to join.

In respect of what participants like about the Affinity Club, several comments included the following:

Members value the social contact, meeting like-minded people and friendliness of the Club, especially with the loss of loved ones.
They thought that the Club provided a wonderful opportunity for seniors to interact with others, increase their social well being and can participate in all the varied activities in a pleasant environment
Some members enjoyed reading the newsletters, the plans and reports and being kept informed of the Affinity Club’s matters and activities.
They thought the choices of activities are great, at low cost
Ease of parking and access was also seen as a positive.
The respondents were very complimentary of the staff: they are supportive, caring and enthusiastic and provide friendly, well operated center and activities.

The Affinity Club is part of the City of Nedlands' Positive Ageing program which was formed to offer health enhancing activities that are stimulating and at a nominal cost.

Thank you to all that participated in providing valuable feedback for continued improvement.

Categories: Community Services

Consultation has concluded