FAQ

The results from the 2019 Parent Survey demonstrated that the Point Resolution Child Care parents are overwhelmingly satisfied with the high-quality care and program their child/children are receiving. Parents indicated that the Centre provides an excellent service to the City’s families. 

The survey was divided into five areas. 
Parents were asked to provide their level of satisfaction within each of these areas: 

• Organisation and administration 
• Early learning and care programming 
• Nutrition 
• Physical space 
• Quality of staff interactions with the children and families 

Parents were also asked to rate their overall satisfaction and provide other suggestions on how the quality of care can be improved.
Feedback was provided on Centre administration, early learning  programming quality, educator-child and educator-parent interaction and communication between staff and parents. 

Satisfaction 
Parents were overall, very satisfied with the high quality of care their child/children received.  Parents expressed an appreciation of the warmth and nurturing environment provided by the staff. This high satisfaction rate is a direct reflection on the quality of staff at the Centre. 

Examples of comments included: 

• It feels like a family day care with the security of being run by the City
• One of the most important factors for us is pastoral care, or to put it another way, the instilling and demonstration of love, support and fostering of mutual respect. We feel very blessed that Harry and his little friends get all those things in spades !!  
• We are so grateful for the care PRCCC has provided for our child. The staff are amazing and should be congratulated on the great service they provide. 
• The stability, maturity, warmth and professionalism of the staff. The  
• natural outdoor area with natural, 'old school', play equipment 
• A wonderful year. thank you! 
• cleanliness, well management 
• The team and management are fabulous. It feels like i leave my daughter with family 
• Quality care and education Professional qualified staff 
• Consistent caregivers who are passionate about what they do.They provide a nurturing and caring environment and have the best interests of the child in mind. We love that our child is loved when he isn’t with us. 
• The staff are a credit to the centre. They are extremely welcoming and friendly and take wonderful care of all of the children. I could not rate them highly enough. The centre is a very friendly environment where the children all seem happy and settled. 
• I would highly recommend this centre. Both of my children have loved their time there. They have been able to learn and develop in a wonderful environment and made many friends. 
• We can't think of any suggestions, sorry. The whole team at PRCC should be congratulated for a) being such a cohesive and caring team, and b) providing such fantastic care and support for our kids 
• The close family feel of the centre 
• Team provide an amazing service. They truly 
• Care about each child and they are friendly, professional, well 
• Organised and caring. We have thoroughly enjoyed our 2 years at the centre 
• Family centred care. Genuinely care for the children. 
• The friendly, professional and caring staff are very attentive to the children. They arrange fantastic activities and food for the children and the staff are always receptive to any comments. 

Common themes 
The following common themes emerged as recommendations that would help to increase parental satisfaction: 

• I'd love to see some roll out turf (real, not fake) to reduce the sandiness 

In summary, the survey results demonstrate that PRCC parents are overwhelmingly satisfied with the quality care that their child/children is receiving.  

The Child Care Centre values positive relationships between families and staff. 

• 0-2 years: 1:4
• 2-3 years: 1:5
• 3-5 years: 1:10

The Centre opens from 7:30am to 5:30pm, Monday to Friday.

The Centre charges $135.00 per day and $95.00 per half day. The Child Care Subsidy is available to eligible families attending the Centre.

Yes, PRCC offers a Pre-Kindy Program for the children which helps prepare them to transition into their next schooling experience.

Yes, an early childhood teacher is available Monday to Friday, who plans the children's programs.  The Centre is compliant with the Early Years Learning Framework.

To find out more about the Centre and what it offers, please call the Centre on 9386 5835 or email procc@nedlands.wa.gov.au.